Frequently Asked Questions

Please reach out to info@thehighlandhealthcenter.org for additional information and support.

How do I book a session with a provider at this practice?

To schedule a session with a provider at this practice, please email info@thehighlandhealthcenter.org or click the “Book Now” button conveniently located on our homepage menu and each service page. Please note that while 15-minute consultations are complimentary, a valid credit card is required to hold your reservation, however, your card will NOT be charged. If you decide to move forward with booking recurrent sessions, session fees are required to be paid in full prior to each appointment. Failure to complete payment may result in cancellation of your scheduled session. Charges may also apply in the event of a late cancellation or no-show. For more details, please refer to our Late Arrival, Cancellation, and No-Show Policy in section 04 below.

How long is each therapy session, and how much will it cost?

Fees for individual sessions cost $150 per session, and fees for family and couples therapy are $180 per session. Individual sessions are 60 minutes in duration, and family and couples sessions are 75 minutes. Group sessions cost $60 per person per session. Each group has a minimum of 4 individuals and a maximum of 8, and is 90 minutes in duration. Groups meet once a week for 4-6 weeks. Upon request of formed groups, ongoing group sessions are an option. Please visit the Group Therapy page under the Services tab to view the current groups forming and running. Fees for intensives range depending on the type of service being provided: -Program for the Education and Enrichment of Relational Skills (PEERS®) for Adolescents and Young Adults: Adolescents/young adults and social coaches (typically parents or other caregivers) attend 16 weekly group sessions for 90 minutes per week. Please note that this intensive meets in two separate groups - one with the adolescent(s)/young adult(s) and the other group is with social coaches. The cost is $125 per week per young adult and $125 per parent or social coach. PEERS® is offered in a 1:1 setting or in a small group setting of 3 to 4 adolescents/young adults. -APP: Adjustment to Parenthood Program (6 weeks - meet once weekly for 75-90 minutes for a total of $900). This fee includes a 45-minute check-in session within 4 weeks of the conclusion of the intensive. A 50% deposit is required before the start of the initial session of the intensive to reserve the booking. -FWD: Families Working Differently (6 weeks - meet once weekly for 75-90 minutes for a total of $900). This fee includes a 45-minute check-in session within 4 weeks of the conclusion of the intensive. A 50% deposit is required before the start of the initial session to reserve the booking. The Highland Center for Mental and Behavioral Health is offering a reduced-rate launch promo for individuals navigating job layoffs and financial stress. Please view the Services tab for more information regarding each service and reach out to admin@thehighlandhealthcenter.org with any questions you may have.

How long should I be in therapy?

The length of therapy depends on your goals, needs, and what feels helpful to you. Some people come for a few focused sessions, while others choose longer-term support. We’ll check in regularly to make sure therapy is working for you and adjust the pace as needed — there’s no one-size-fits-all timeline.

What is your late arrival, cancellation, and no-show policy?

We understand that life happens, and sometimes appointments need to be rescheduled. To respect both your time and the therapist’s availability, we have the following policies in place: -Sessions have a 15-minute grace period for late arrivals, but will still conclude at the original scheduled end time. Failure to arrive within the first 15 minutes is considered a no-show and will incur the full session fee. -Cancellations or rescheduling must be made at least 24 hours in advance of your scheduled session. -Late cancellations (less than 24 hours' notice) will incur a $50 fee, and no-shows will incur the full session fee. We offer a one-time courtesy waiver for your first late cancellation — no questions asked. Please note that this waiver does not include courtesy for no-shows. Fees for cancellations and no-shows will be charged to the card on file. This policy allows us to offer that time to others who may be waiting for an appointment. Exceptions may be made in cases of emergency, at the therapist’s discretion. We appreciate your understanding and commitment to the therapeutic process.

Does this practice take insurance?

The Highland Center for Mental and Behavioral Health is out of network, which means that we do not directly take insurance. If your insurance plan has “out-of-network benefits,” you may be eligible for partial or full reimbursement. Upon your request, we can provide a superbill for you to submit to your insurance for reimbursement.

What are the benefits of working with an Out-of-Network Provider?

Choosing an out-of-network provider allows for greater flexibility, autonomy, and personalization in your care. Some of the key benefits include: -More choice in finding a therapist who aligns with your values, goals, and identity — not just who’s in-network. -Greater confidentiality, since your information isn’t automatically shared with insurance companies. -Tailored treatment without the limitations of session quotas, diagnosis requirements, or pre-approvals. -A more collaborative, individualized experience focused on your long-term growth — not insurance timelines. If you have out-of-network benefits, you may be eligible for partial reimbursement, and we can provide the documentation (superbill) to support that process.

What do I do if I am in a crisis or emergency?

If you are experiencing a crisis or emergency, please do not wait for a scheduled session. Call 911, go to your nearest emergency room, or contact a 24/7 crisis line such as the Suicide & Crisis Lifeline at 988. Our practice does not provide emergency or crisis intervention services.

Are there in-person therapy sessions available?

The Highland Center for Mental and Behavioral Health is currently offering virtual sessions, but will be opening an office within minutes of the Highland Park and Uptown neighborhoods of Dallas in early 2026. If you are interested in in-person sessions, please kindly email info@thehighlandhealthcenter.org for the Client Care team to reach out to you once a date has been finalized.

How do virtual sessions work?

Upon completing the consultation and intake process, you will receive instructions via email on how to utilize the HIPAA-compliant video teletherapy platform, Simple Practice.

What if I am not in Texas but am interested in therapy services with this practice?

As per current teletherapy guidelines, we are only able to provide therapy to those residing within the state of Texas at this time. However, the practice will expand to other states in the near future - be on the lookout!